Privacy Policy
Effective Date: 3.10.2026
DonationScout, LLC (“DonationScout,” “we,” “us,” or “our”) respects the privacy of individuals who interact with our platform and services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites or use the DonationScout platform.
This policy applies to information collected through:
- www.donationscout.com
- manage.donationscout.com
- fundraiser request forms
- in-kind donation request workflows
- digital fundraising campaigns and coupon purchases
- SMS communications
- restaurant customer accounts and related services
By using our services, you agree to the practices described in this policy.
1. Our Role
DonationScout primarily acts as a service provider to restaurant brands that use our platform to manage community fundraising programs, donation requests, and related communications.
When individuals submit fundraiser or donation requests through the platform, the restaurant partner generally determines how that information is used in connection with its fundraising program.
DonationScout processes this information to provide and operate the platform on behalf of restaurant partners.
2. Information We Collect
Information You Provide
We may collect information that you voluntarily provide when submitting forms, creating accounts, or communicating with us.
This may include:
- first and last name
- email address
- mobile phone number
- organization name
- address or location information
- school or nonprofit affiliation
- tax identification number (EIN) where applicable
- fundraiser event details
- uploaded documents or images
- communications sent through forms, SMS, or email
Automatically Collected Information
When you use our websites or platform, certain technical information may be collected automatically.
This may include:
- IP address
- browser type and device information
- operating system
- pages visited
- referring website or links
- approximate geographic location derived from IP address
We also use cookies and similar technologies to support site functionality and analytics.
3. Information We Do Not Intentionally Collect
DonationScout is not designed to collect highly sensitive personal information. We do not intentionally collect:
- Social Security numbers
- driver’s license or government identification numbers
- bank account information
- full payment card numbers
- health or medical data
- biometric identifiers
- precise geolocation data
- personal information from children under 13
If such information is submitted inadvertently, we encourage users to contact us so it can be removed.
4. How We Use Information
We use information collected through the platform to:
- route fundraiser and donation requests to restaurant partners
- facilitate communication between organizers and restaurants
- provide and maintain platform functionality
- manage user accounts and system administration
- provide customer support
- send transactional notifications related to fundraiser requests or platform activity
- detect fraud, abuse, or security issues
- improve the platform through analytics and product development
- generate aggregated or anonymized reporting about fundraising activity
DonationScout does not send marketing emails or marketing SMS messages to consumers.
5. SMS and Communications
Users may receive transactional SMS messages related to fundraiser requests or actions taken within the platform.
These messages may include confirmations, status updates, or reminders.
Recipients may opt out of SMS messages at any time by replying STOP to a message.
Certain transactional emails related to platform functionality or fundraiser requests may be required to operate the service and may not be optional.
6. Cookies and Analytics
DonationScout uses cookies and similar technologies to operate our websites and understand how users interact with them.
These tools help us:
- maintain platform functionality
- analyze website usage
- improve performance and usability
7. How We Share Information
DonationScout may share information in the following circumstances:
Restaurant Partners
Information submitted through fundraiser or donation request workflows is shared with the restaurant partner responsible for reviewing and managing the request.
Service Providers
We work with trusted third-party vendors that help us operate the platform.
These vendors may provide services such as:
- cloud infrastructure and hosting
- email delivery
- SMS communications
- analytics and diagnostics
- payment processing
- address validation or mapping services
- customer support tools
These providers are permitted to use information only as necessary to perform services on our behalf.
A list of subprocessors may be provided upon request.
Legal Requirements
We may disclose information when required to:
- comply with applicable law or legal process
- respond to lawful requests by public authorities
- protect the security or integrity of our services
- protect the rights or safety of DonationScout, our customers, or others
Business Transfers
Information may be transferred in connection with a merger, acquisition, financing, or sale of assets involving DonationScout.
8. Data Retention
DonationScout retains information for as long as reasonably necessary to provide the platform and support restaurant fundraising programs.
In general:
- data associated with active restaurant customers is retained while the account remains active
- individuals may request deletion of personal information at any time
- certain records may be retained for a limited period where necessary for legal, contractual, fraud prevention, or operational purposes
- system backups may temporarily retain information for disaster recovery purposes
When information is no longer required for these purposes, it may be deleted or anonymized.
9. Security
DonationScout maintains administrative, technical, and organizational safeguards designed to protect personal information.
Security practices may include:
- encryption of data in transit using TLS/HTTPS
- encryption of stored data
- role-based access controls
- multi-factor authentication for administrative systems
- audit logging and monitoring
- regular system backups
- least-privilege access controls
- incident response procedures
- confidentiality obligations for personnel
- security reviews for service providers
No internet transmission or storage system can be guaranteed to be completely secure, but we take reasonable measures to protect the information we process.
10. Privacy Rights
Individuals may request to:
- access personal information we maintain about them
- correct inaccurate information
- request deletion of personal information
- ask questions about our privacy practices
Requests may be submitted to the contact information below.
11. Children’s Privacy
The DonationScout platform is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take steps to delete it.
12. Changes to This Policy
DonationScout may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
Updates will be posted on this page with a revised effective date.
13. Contact Us
For questions about this Privacy Policy or to submit a privacy request, please contact:
privacy@donationscout.com
DonationScout, LLC
14425 Falcon Head Blvd.
Building E, Suite 100
Austin, TX 78738